Inglés Lengua extranjera profesional para gestión administrativa en relación con el cliente

Modalidad: Online | Duración: 75 horas

Empleados Régimen General
Autónomos y Particulares

Objetivos

Vas a comenzar un interesante curso de inglés de atención y relación con el cliente, en el cual, no solamente repasarás tus conocimientos gramaticales del idioma, sino que aprenderás la mejor manera de satisfacer las necesidades y solucionar los problemas que puedan plantearte tus actuales o futuros clientes, además de conseguir los conocimientos necesarios para presentarte con éxito a una entrevista de trabajo y obtener el puesto para el cual te estás preparando.

Contenidos

  • Introducción
  • Conocimientos básicos de sintaxis morfológica
  • Modal Verbs
  • Conditionals
  • Reported Speech
  • Reflexive Pronouns
  • Compounds with some/any/no/every
  • Summary
  • Greetings
  • Goodbyes
  • Meeting People
  • Rules for business letters and e-mails
  • Formal and informal requests
  • Formal and informal help offer
  • Summary
  • Vocabulary
  • On the phone
  • Getting Connected
  • Giving negative information
  • Steps to answer telephone calls
  • Typical phone sentences
  • Leaving and taking messages
  • Summary
  • Vocabulary
  • Simple questions and answers
  • Types of questions
  • Talking to People
  • Speaking and Writing Expressions
  • How To Greet Visitors
  • Rules to be observed at work
  • Non professional visits
  • Dealing with callers who outstay their welcome
  • Sharing space
  • Summary
  •  Vocabulary
  • Tips on how to build customer rapport
  • Chat etiquette
  • How to ask for more information
  • How to say «I don’t know»
  • How to transfer
  • How to put on hold
  • How to admit a fault
  • How to say «No»
  • How to follow up
  • How to handle complaints
  • How to deliver on a promise
  • How to handle several clients simultaniously
  • Customer service on the phone
  • Smooth selling
  • Calming down angry customers
  • Sentences to be cut off
  • Summary
  • Vocabulary
  • Letters of complaint
  • Business Acronyms
  • Price Expressions
  • Idioms used in meetings
  • Business Phrasal Verbs
  • Business sentences with the words «work, job, business and living»
  • Summary
  • Vocabulary
  • Agenda, postponement and cancelation of appointments
  • Calling a meeting
  • Notice and agenda
  • Opening a meeting
  • Taking the minutes
  • Voting
  • Postponing or cancelling apointments
  • Examples of letters of apology for postponing or cancelling a meeting or an appointment
  • Cancelling an appointment
  • Confirmation letters of attendance
  • Summary
  • Vocabulary
  • Business Vocabulary
  • Sending invoices and reminding lack of payment
  • Payment obligations
  • Business correspondance
  • Orders
  • Order letters
  • Summary
  • Vocabulary
  • How to express lack of understanding
  • Making requests
  • Explanation correspondance
  • Warning letter
  • Clarification correspondance
  • Asking for information
  • Replying to requests for information
  • Demanding explanations
  • Asking for catalogue
  • Making up for unsatisfactory services, goods or deliveries
  • Summary
  • Vocabulary
  • Applying for a job – Job interviews
  • Key tips to remember before an interview
  • Job application form
  • Application letter format
  • Replying to a job ad
  • Writing a resumé
  • Getting ahead at work
  • Computer vocabulary
  • Summary
  • Vocabulary